Step 1
Enter URL: https://support.stopanik.com/login and click ‘Login’ button on the top right
Step 2
Customers can login to the system by using the username and password that have been created by Admin. Then, click the ‘Continue’ button.
Step 3
By default, the system will redirect to the main page when customers login to this system.
Step 1
Login, and click on the ‘Account Settings' tab in the upper right of the system. The system will display the preferences page.
Step 2
Through this page, customers are able to change their information details include first name, last name, profile image and password. After the customer has completed all of the details, simply click the ‘save changes’ and ‘update’ buttons.
Step 1
Click any article from the website, then click ‘My Tickets’ button on the top of the website.
Step 2
The customer fills in the form and submits the request by clicking the ‘Submit’ button. Customers will receive an email notification once they submit a new request.
Customer will received any notification via email only. Whenever customer send a ticket, they can check to see if Tapje.la support has received it or not. After submitting ticket, customer will receive an automatically email as shown below.
The customer also will receive an email when Tapje.la Support responds to the ticket.
The customer must view the request in order to know the current status of the request.
Step 1
When clicking ‘My Tickets’ button. The system will display the list of requests. Customers can choose to view ‘All’, ’Open’ or ‘Closed’ requests by clicking on the tab on the right.
All new requests will be placed in “Open” group. While the close requests are under “Closed” group.
Step 2
Customers can track requests status and view each request details by clicking the request list. Then, the system will display the details of the selected request.
Simply click the ‘Logout’, to log out from the system.
